How do I amend or cancel my order?Amending or cancelling services at a store.
We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your…
Delivery and order information
Extended Christmas Returns
Please note that if you've purchased a product between 1st October – 24th December 2025 you will be able to return it up until 31st January 2026.
Free Standard Delivery on orders over £20; £2.99 for orders under £20. Standard delivery is typically 2-3 days (your lead…
I've not received my order what should I do?We cannot guarantee that all items will arrive together. However, if you have been waiting a few days and something is still missing, please click "speak to an agent" via our chat function.
How long will a store keep my Click & Collect order? Click & Collect orders are held for 7 days from when they are available to pick up before the order is put back into stock by the store and the order refunded.
As long as you have provided your mobile phone number when placing your order, you'll receive a reminder text that your reservation is due…
When will I get my VAT receipt?
If you've purchased an item in-store, your VAT receipt is the till receipt you received at the time. If you didn't collect your receipt at the time and need it, please don't hesitate to contact us and we will look into locating your receipt.
If you've placed your order online, invoices…
What discounts do we offer and how much?We work with other retailers and businesses to ensure our customers get the best deals.
For more information on how much discount you're entitled to please get in touch with your discount provider or check the terms and conditions of your membership.
For use in-store and online
Blue Light card
Defence…
What discount do I get for being a Blue Light Card holder?As a Blue Light Card holder, you’re entitled to up to a 7% discount in store and online (exclusions apply), 10% off servicing, your MOT included when booked with a full or major service, and 5% off repairs.
To benefit from your discount please log into your Blue Light account for discount codes.…
Can someone collect my click and collect order for me and what ID is needed?When you collect your order you will need to ensure you bring a copy of the order confirmation which is to be presented at the time of collection.
Orders paid for using finance cannot be collected by someone else. If your order was paid for by finance you must collect in person and bring photographic…
