Orders & Transactions

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• How do I amend or cancel my order? Amending or cancelling services at a store. We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your…
• Returns Process
• Delivery and order information Free Standard Delivery on orders over £20; £2.99 for orders under £20. Standard delivery is 2-3 days and excludes bulky items, built bikes and online exclusive products.​Enter your postcode on the product page to see the expected delivery date for your order. This will then be confirmed…
• How long will a store keep my Click & Collect order? Click & Collect orders are held for 7 days from when they are available to pick up before the order is put back into stock by the store and the order refunded. As long as you have provided your mobile phone number when placing your order, you'll receive a reminder text that your reservation is due…
• I've not received my order what should I do? We cannot guarantee that all items will arrive together. However, if you have been waiting a few days and something is still missing, please click "speak to an agent" via our chat function.   
• Can someone collect my click and collect order for me and what ID is needed? When you collect your order you will need to ensure you bring a copy of the order confirmation which is to be presented at the time of collection. Orders paid for using finance cannot be collected by someone else. If your order was paid for by finance you must collect in person and bring photographic…
• How do I track my order? To track your order, simply click here, pop in your order number and the email address you placed it with and you will be able to track its progress. You do not need a Halfords account to be able to track your order. 
• How will I know when my Click & Collect order will be ready? Your order confirmation will state when your order is due to be ready for collection. This will be followed up by an SMS and email when the order is ready.  Should your order be ready before the date on your confirmation email, our colleagues in store will call you…
• Product availability and pricing We want the ordering process to go quickly and smoothly for our customers, but occasionally there may be times when there is an issue or delay with an order/product.  Placed an order but the item is out of stock In the unlikely event that you are able to place an order for an out-of-stock item,…
• Amending or cancelling store services and fittings If you've booked an appointment for a fitting, such as a bulb fitting, in any of our Stores you can amend or cancel this via "track my order" here.