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- How do I contact Klarna, Payment Assist or Clearpay? Should you wish to contact your finance provider, you can find their contact details below. Payment Assist - Should you wish to contact Payment Assist regarding your payment plan, you can contact them on: Tel: 01664 503151 - between 9am-6pm, Monday to Friday. Email: admin@payment-assist.co.uk. Mail:…
- How do I apply for finance? The finance application process starts at checkout. Once you have everything you need in your basket: Proceed to checkout. Enter your billing details. Under "Other ways to pay", select your preferred lender. Complete the lender's application process. If approved, follow the instructions to complete…
- Refunds and cancellations where you have taken out a finance agreement What happens if I cancel an order which I paid for with finance? Once we have processed the cancellation, your lender will usually process your refund within 5-7 working days. Where no payments have been made, no refund will be due. If you need further assistance, contact your lender: Klarna: 0808 189…
- How do the 6, 12, 24, 36 and 48 month finance options from Klarna work? Once you have set up your account with Karna, you will be sent monthly statements via email. It is your responsibility to make the agreed repayments on time, in full. You can make a manual payment every month or set up automated direct debit payments through your account or the Klarna app. Visit the…
- How does the Klarna Pay in 3 finance option work? The Pay in 3 option enables you to split the cost of your item/items into three payments whilst not paying any interest. These payments are automatically collected from the debit/credit you used, whether this was on our website or in one of our stores. To read more about this and other available finance…
- Will I be eligible for finance? Before applying for finance, you should check to see that you meet the basic eleigibility criteria of the chosen lender. Eligibility criteria vary by lender and each lender has its own requirements. Klarna You must: Be aged 18 or over Have a valid mobile number and email address Have a UK home address Have…
- Will a credit check be carried out if I apply for finance through Klarna? If you choose the 3 months interest-free option, only a soft-search assessment will take place. This won't affect your credit rating. A full credit check will take place if you apply for the 12, 24, 36 or 48 months options. Please click the following link for more information on our finance options https://www.halfords.com/help-and-advice/orders-and-bookings/payment-and-savings/finance/finance.html
- What do I do if I'm concerned I won't be able to make my finance payment? If you have a finance agreement or Buy Now Pay Later arrangement with Klarna, Payment Assist or Clearpay and are concerned about making repayments, contact your provider as soon as possible. Ignoring payment difficulties may result in missed payments, additional charges, impacts to your credit file (where…
- What do I do if I've had my Klarna statement but not had my order? If you did not receive your order but have received your Klarna statement, please click here to speak to our Customer Support Team. You can also contact Klarna’s Customer Service team on 0808 189 3333 so they can postpone your payment date.
- Will I be informed when my Klarna credit agreement starts? Once Klarna receives confirmation from us that your purchases have been dispatched/received, your credit agreement will start and you will be sent a welcome email, which will include your payment schedule. This will be sent to the email address you provided when you applied. If you haven’t received…