Refunds and cancellations where you have taken out a finance agreement
What happens if I cancel an order which I paid for with finance?
Once we have processed the cancellation, your lender will usually process your refund within 5-7 working days.
Where no payments have been made, no refund will be due.
If you need further assistance, contact your lender:
Klarna: 0808 189 3333
Payment Assist: 01664 503151
Clearpay: +44 (0)20 4572 0628
I've not received my refund from the lender, what can I do?
If you have returned your purchase and your refund has not been received, please contact your lender directly:
Klarna: 0808 189 3333
Payment Assist: 01664 503151
Clearpay: +44 (0)20 4572 0628