Browse most popular articles in Returns & Refunds

• Returns Process
• How do I amend or cancel my order? Amending or cancelling services at a store. We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your…
• How long will it take to receive a refund following a garage cancellation? We aim to process refunds within 5 days of the cancellation. However, please note that this is a manual process that is subject to your bank's clearing procedures. 
• How long does it take to get a refund for an item bought at the store/online? If you've purchased an item from our stores or our website and you need to return your item please click here for more information on how to do this.  Once returned to us refunds can take between 3-8 working days depending on your bank processes. Please see below for further information: ** From…
• How long does it take to receive a refund? Once your refund has been processed at our end, which will take up to 5 working days, please allow for your bank's normal processing time for the funds to return to your account. If you need a refund, please click here to contact us.
• What counts as proof of purchase? The following are acceptable forms of proof of purchase: Till receipt Confirmation email E-receipt The order number Text confirmation with the order confirmation number Bank Statement with the transaction showing
• Can I return a refurbished item? If you’ve bought a refurbished product and have changed your mind about the purchase, you'll need to return it to the store or garage that you collected it from within 14 days of purchase. Please note the item must be returned unused and in its original packaging. This does not affect your statutory…