Browse most popular articles in In-store Purchases

• Amending or cancelling store services and fittings If you've booked an appointment for a fitting, such as a bulb fitting, in any of our Stores you can amend or cancel this via "track my order" here.
• I’ve not received my e-receipt/I've received an e-receipt in error, what shall I do? We enter email addresses manually in store and it is based on the information provided to us by our customers. As this is a manual process, if we make a mistake or incorrect information is provided, this can cause an e-receipt to not be received or received in error. Thankfully it’s rare but I am sorry…