What do I do if I'm concerned I won't be able to make my finance payment?
If you have a finance agreement or Buy Now Pay Later arrangement with Klarna, Payment Assist or Clearpay and are concerned about making repayments, contact your provider as soon as possible.
Ignoring payment difficulties may result in missed payments, additional charges, impacts to your credit file (where applicable) and reduced access to future credit.
Customers using Klarna
- Klarna App
- Telephone: 0808 189 3333
- Help Centre: https://www.klarna.com/uk/help/
Customers using Payment Assist
- Telephone: 01664 503151
- Email: admin@payment-assist.co.uk
- Website: www.payment-assist.co.uk
Customers using Clearpay
- Clearpay App
- Help Centre: https://www.clearpay.co.uk/en-GB/help
- Telephone: +44 (0)20 4572 0628
Please do not wait until you have missed a payment before seeking support.
If you are experiencing financial difficulties, free and independent debt advice is available from:
StepChange Debt Charity
- Telephone: 0800 138 1111
- www.stepchange.org
National Debtline
- Telephone: 0808 808 4000
- www.nationaldebtline.org
Citizens Advice
www.citizensadvice.org.uk
MoneyHelper
- Telephone: 0800 138 7777
- www.moneyhelper.org.uk