- What happens if I cancel an order which I paid for through finance with Klarna? Once we have processed the cancellation, Klarna will process your refund in 5-7 working days. With the return or cancellation of an order where you haven't paid, no refund will be processed.
- What do I do if I've had my Klarna statement but not had my order? If you did not receive your order but have received your Klarna statement, please click here to speak to our Customer Support Team. You can also contact Klarna’s Customer Service team on 0808 189 3333 so they can postpone your payment date.
- Who do I complain to about my finance agreement? Firstly we recommend getting in touch with your provider directly and follow their complaints procedure: Klarna’s complaints procedure can be found here. Contact Payment Assist on 01664 503151 or by using this contact form. If the complaint is about a retail product you've bought,…
- What can I do if I am unable to make my monthly finance payment? We recommend speaking to your finance provider as soon as you can so they can assist and provide further advice. Klarna's customer service team is available 24/7 Payment Assist can be contacted on 01664 503151 or by using this contact form. Payment Assist operates a fair collection policy and…
- Where else can I get financial assistance other than my existing provider? The Money Advice Service provides free information advice about financial services. The team can be called on 0800 138 7777 or emailed at enquiries@moneyadviceservice.org.uk If you live in Scotland or Northern Ireland, please consider Money Advice Scotland or Advice NI.
- Can I use my discount with another offer? There are occasions when further T&Cs apply that may prevent a voucher code from being used in conjunction with other offers, such as 'Buy One Get One Free' or '3 for 2'. However, this does mean that, unless stated otherwise, a voucher code can normally be used with everyday promotional offers such…
- Do you accept One4All vouchers and gift cards? We accept One4All vouchers and gift cards in all our retail stores. They cannot currently be used for online purchases or in our garages.
- Insurance Replacement Gift Cards If you've unfortunately been in a car accident your car insurance company is likely to issue you with a Gift Card or Insurance Replacement Gift Card to replace your car seat. In order to use these you can either use them in-store or online in the same way you would use a gift card. To use these online…
- Can I get a cash equivalent to my Motoring Club benefits? No, there is no cash equivalent to Halfords Motoring Club benefits
- My MOT was done before I joined Halfords Motoring Club. Can I use my MOT benefit retrospectively? Benefits cannot be applied retrospectively, however, we are able to book your next MOT 12 months in advance.