Who do I complain to about my finance agreement?

Firstly we recommend getting in touch with your provider directly and follow their complaints procedure:

  • Klarna’s complaints procedure can be found here. 

  • Contact Payment Assist on 01664 503151 or by using this contact form. 

  • If the complaint is about a retail product you've bought, click here to contact our retail Customer Service Team.

  • Alternatively, if the complaint is about our garage services, please click here. 

For more information about finance services, please click here.

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