Your Alternative Dispute Resolution (ADR) Options
We will always try to help you in any way we can with your concerns.
If you have yet to contact us regarding your complaint, you can find our Complaints Process here.
However, it may not always be possible to resolve a concern to your satisfaction and, should this occur, please see below your Alternate Dispute Resolution (ADR) options.
Halfords Limited (Retail)
If we have exhausted our internal complaints handling procedure and we inform you in writing that we cannot settle your complaint, you have the option of referring your complaint to an Alternative Dispute Resolution ("ADR") provider to deal with the same. Full details can be found at London Arbitration Centre.
Halfords Autocentres Limited
If we have exhausted our internal complaints handling procedure and we inform you in writing that we cannot settle your complaint, you have the option of referring your complaint to an Alternative Dispute Resolution ("ADR") provider to deal with the same. Halfords Autocentres is a member of an organisation that offers a dispute resolution service with the National Conciliation Service. Full details can be found at www.nationalconciliationservice.co.uk.