- How do I reset my Halfords.com account password? Directly underneath the login box, you will see a ‘Forgotten your password?' link. You will be prompted to enter your email address and follow the on-screen instructions to ‘Send me my password' We will email your password to you. If you do not receive an email from us after attempting to change…
- How do I amend or cancel my order? Amending or cancelling services at a store. We understand that plans change and you might need to amend, change or cancel your in-store service, such as battery or bulb changes. To do this, please click "track my order" to find your booking and to find a day or time that is more suitable for your…
- How do I check my Halfords gift card balance? To check how much you have remaining on your card, follow the below link and enter your long gift card number (which is located on the back of your card) along with your four-digit pin number. Please check here
- What is the salary sacrifice for Cycle2Work? Salary sacrifice is where an employee agrees to give up part of their pre-tax salary in exchange for a benefit from their employer, in this case, the hire of a cycle and/or cycle accessories through the Cycle2Work scheme. Since a portion of the salary is foregone, the employee pays less tax and National…
- How much does it cost to set up a Cycle2Work scheme? Nothing! We do not charge a fee or any administration costs to set up and run your Cycle2Work scheme. For more information check out our Cycle2Work page. Cycle2Work
- How much can employees apply for with the Cycle2Work scheme? This is completely up to you! Employees can choose their Cycle2Work limit when they set up their scheme. Cycle2Work
- How does the Cycle2Work scheme work for employees on long-term sickness or maternity leave? If employees are on maternity, paternity, adoption leave or long-term sickness, and still receiving pay, they will still have Cycle2Work salary deductions. If they are not receiving pay, payments will need to be frozen until they return to work. Cycle2Work
- What support will I receive when implementing the Cycle2Work scheme for employees? You will be assigned a dedicated Account Manager (depending on size) who will assist you in setting up your employees' Cycle2Work scheme and support you with your scheme promotion. We can provide marketing material, printed and distributed free of charge, as well as videos and webinars. Your employees…
- Will my employees receive any aftercare with the Cycle2Work scheme? We offer a range of benefits to ensure the aftercare of your employees bikes is in the best condition possible. To find out more check out our Cycle2Work page. Cycle2Work
- Can I raise my Cycle2Work scheme limit? Absolutely! Please get in touch with us to organise this by clicking here.