- How to set up my delivered to home bike? Once you've received your new, pre-built bike, we know you’ll be keen to set it up and head out on the roads. There are a few simple steps to setting up your new bike, please visit the following guide for a simple step-by-step guide. How To Set Up Your Delivered To Home Bike
- Save money and reduce waste with a pre-pedalled bike You can get more for your money and help the environment with one of our quality-assured, pre-pedalled bikes. Each bike is safety checked and comes with a 12-month warranty for your peace of mind.To find out more about what they are, how to buy one and for the full Terms & Conditions, click here.
- What discount do I get for being a Blue Light Card holder? As a Blue Light Card holder, you’re entitled to up to a 7% discount in store and online (exclusions apply), 10% off servicing, your MOT included when booked with a full or major service, and 5% off repairs. To benefit from your discount please log into your Blue Light account for discount codes.…
- Are e-bikes like motorcycles? E-bikes are not motorcycles. The motor on an e-bike aids with each pedal stroke but does not replace it. If you ride an e-bike, you’ll still need to do some pedalling! Unlike motorcycles, you don’t need a licence to ride an e-bike on the roads.
- Which size e-bike do I need? E-bikes and standard bikes don’t differ when it comes to size, so you can choose your e-bike in the same way you would choose a standard bike. Check out our bike sizing guide to find out which size e-bike you would need.
- What is a mudguard? Mudguards help protect your clothing from mud, dirt and water when you're out riding. Different styles of bikes need different styles of mudguards; for example, road or hybrid bikes work best with full-length mudguards, whereas this type of guard would be too thin and of no use for a mountain bike. There…
- Does my bike come with pedals? All of our bikes come with pedals as they are a legal requirement to sell a complete bike. However, we know that enthusiasts like to use their own pedals, especially if cleated pedals are preferred, so we ship our bikes with a set of functional pedals. These basic pedals will be fitted as part of the…
- Touch-up paints for bikes Unfortunately, we are unable to supply touch-up paints or paint codes for our bikes. We can’t mix paints for these ranges as we don’t have recipes for them, however, our colleagues in store may be able to find a similar match from the range of paints we do stock, either by matching it against existing…
- Bike frame numbers Every bike on sale in the UK has a frame number. Similar to a Vehicle Identifier Number (VIN) on a motor vehicle, it's a code of letters and numbers which provides a unique identification. This makes it easier to track should the bike be stolen and then resold or lost by accident. These are normally…
- How do I fit my turbo trainer to my bike? If your bike has a Quick Release (QR) rear wheel and an axle with a lever that folds out too, it'll fit onto a turbo trainer. If your bike doesn't have one, you'd need to replace your rear axle with a QR skewer, though this usually involves replacing the rear wheel as well. If the turbo trainer you’re…